Quality policy

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Due to current COVID guidelines, RRT are unable to accept retail vehicles at the current time, or visitors to our site. If you wish to have your wheels refurbished, please email or call first for an appointment. We will then advise delivery and collection information by return. No wheels will be accepted without a prior appointment.

We believe quality is king

Our objective is to satisfy the quality expectations and delivery requirements of our customers at competitive prices. We will measure our performance in meeting customers’ requirements and will work with them to continually improve the service that we provide.

In order to achieve this objective, the company will maintain an effective and efficient Quality Management System based upon the requirements of ISO 9001:2015.

Our process demands that we

  • Monitor and measure the effectiveness of our business processes and company objectives through Management Reviews and Internal Audits.

  • Monitor customer satisfaction and set objectives for continuous improvement

  • Analyse the causes of any complaint and take appropriate action to prevent recurrence

  • Ensure the availability and competence of the support resources necessary to complete our core processes

  • Provide the necessary work environment to ensure the well being of our employees and visitors

  • Encourage all employees to identify problems and make suggestions to improve all aspects of our working practices

  • Ensure that all employees are aware of our Quality Policy and are committed to the effective implementation of our Quality Management System

  • Ensure that the company complies with all necessary regulatory and legal requirements

The achievement of our quality objectives and continuous improvement is fundamental to all activities carried out within our business and is practised by all employees as an integral part of their daily work.

Quality control

We have grown our business through reputation and a commitment to provide the highest quality product through effective process management and outstanding customer service.

Our facilities are designed and built to meet and exceed all relevant industry-specific regulations and standards and we offer a full 12 month warranty on all of our workmanship.

Our Quality Management System, service levels, capacity and turnaround times play and key roll in attracting and securing new business.

RRT is one of only two wheel refurbishment services providers in the UK that are fully UKAS accredited to ISO 9001:2015 Quality Management Standard, and we are working towards achieving ISO 140001:2015, Environmental Management Certification, in the near future.

Call us today on 01582 349 200